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  • Writer's pictureSangeetha Bhakta

Functional ways to deal with UPS Stolen Packages

Updated: Jul 27, 2023


Often described as a crime of opportunity, instances of stolen packages are sadly on the rise. United Parcel Service (UPS) is an American company and is the largest package delivery company in the world.


UPS delivers more than 14 million packages a day to more than 200 countries. Unfortunately, untoward instances related to UPS package theft, UPS package stolen and UPS missing packages is also not something that is new and can frequently happen if recipients are not present to receive packages during the scheduled delivery time.


One obvious way to stop porch pirates in their tracks is to wait in your home for a delivery to arrive, which is not always possible. Instead, let us practically analyze what you can do in case of such unforeseen package problems.


Check this blog to know more about a constructive solution to overcome package theft.



What can you do in case of UPS Missing Package or UPS Lost Package?


Generally, UPS does not reimburse a consumer if the package was delivered to a residence and then stolen. They work with both the sender and the purchaser, as well as law enforcement for a given claim. However, UPS will not issue a refund unless there is proof that it was responsible.


You can start a UPS claim within 60 days of the scheduled delivery for packages that have been lost or damaged, or if a collect on delivery (C.O.D.) payment was not received. You will need to indicate your status as a receiver, report a lost package, and include any documentation to support your claim. Here is how to do it:

  • Providing the package's tracking number, weight, or contact information for the recipient.

  • Indicate if you are the sender, receiver, an appointed representative of the shipper, or a third party.

  • Items such as receipts, invoices, and purchase orders can help identify merchandise. Attaching photos of damaged packages is also recommended for damage claims.

  • Once you submit your claim you will get a notification as well as up-to-date information available on your claim’s dashboard.


Supporting Documents Required for UPS Claims


All claims will require some form of supporting documentation to help locate a missing package or provide an accurate resolution. Without enough supporting documentation, the processing of your claim could be delayed or denied altogether. Make sure you have everything needed to help UPS process your claim.

  • Using things like serial numbers, brand name, sizes, color and quantity for description can be helpful.

  • Photo documentation will be required and a physical inspection at a UPS-approved location may be needed as well during a damage claim.

UPS claims that it typically takes them between 8 and 15 business days to investigate lost or damaged package claims. The more information and documentation you can give them, the better because if they need to contact you for additional support, the whole process will take longer.


Prevention is always better than cure. Instead of following up with a claim that can take a considerable amount of time and effort which can be taxing and cumbersome, isn't taking precautionary steps to avoid the same in the first place a better option?


The best solution is to make use of package receiving and package acceptance services for receiving and safekeeping your packages until you find it convenient to pick it up from them. Stowfly is one such service provider with an enormous presence across the US.


Learn about concrete solutions for missed deliveries and missed packages in this blog.


Use Stowfly to avoid UPS Package Theft


Stowfly consists of a vast network of package storage facilities that are tasked with receiving packages and holding them until you wish to retrieve them.


Stowfly package acceptance operates by facilitating an easy and convenient way to get packages delivered to a location closer to you, which can either be your neighborhood coffee shop, restaurant, store, and so on.


Have you been frequently dealing with issues relating to UPS missing packages, UPS lost packages ,UPS stolen packages or UPS package theft in cities like Los Angeles, San Francisco, Houston, Chicago, Seattle, Dallas, Austin, Washington DC, Miami, Boston, Denver, Las Vegas, Jersey City & Philadelphia ? Put an end to these pertinent problems by finding a Stowfly location that works best for you in terms of hours of operation and distance from your home or office and begin receiving your packages there.


If you are worried about the safety of your packages while they are with Stowfly, then that is taken care of as well. A unique pick-up PIN code is generated for you once we receive your package and we do not let anyone else pick up your package unless the correct pick-up PIN is shown to our location partner.


One-time delivery is priced as reasonably as $4 and $7.50 subscription for up to 5 packages a month for safekeeping your priceless packages with a $1000 insurance sum on our bookings, for that extra peace of mind that you deserve.


Wait no further, book Stowfly package receiving and say goodbye to all your package problems forever!


Find out how to effectively combat your ongoing package problems in this blog


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